Contact Us

The Alamo Colleges District is committed to being responsive to students’ various needs. Below are some ways to contact us.

Caller Checklist

When calling any of the numbers listed, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

 

Winter Break

The Alamo Colleges District will be closed for the Winter Break beginning Wednesday, December 20 at noon and will resume regular operating hours on Thursday, January 4.

Limited services will be offered over the break.

Learn More

 

Admissions, Business Office, Continuing Education, Student Financial Aid

21ALAMO (210-212-5266)

Toll Free: 1-844-20ALAMO (1-844-202-5266)

For assistance with admissions, payments (Business Office), student financial aid or continuing education, please call the number listed during the hours of operation.

Our team can provide assistance with:

  • Apply Texas application and status
  • Document submissions and hold completion
  • Financial aid awards and payment options
Hours of Operation

Regular hours
Monday thru Thursday: 8 a.m. – 7 p.m.
Friday: 8 a.m. – 5 p.m.
First Saturday of the Month: 9 a.m. – 1 p.m.

Summer hours

Monday thru Thursday: 8 a.m. – 7 p.m.

Extended hours
(January and August)
Monday thru Thursday: 8 a.m. – 7 p.m.
Friday: 8 a.m. - 5 p.m.
Every Saturday in August: 9 a.m. – 1 p.m.

 

Alamo Colleges Student Helpline

Image: Blue background with four icons: Shirt icon, apple icon, graduation cap icon, hand with heart icon | Text: Alamo Colleges Student Helpline

If you're an enrolled student and need help, you can call our Student Helpline.

Our staff will keep your conversation confidential and connect you with the resources you need.

📞 Call 210-486-1111

Hours of Operation

Monday – Thursday
8 a.m. – 7 p.m.

Friday
8 a.m. – 5 p.m.

First Saturday of the month
9 a.m. – 1 p.m.

 

In partnership with United Way

United Way Logo

 

Information Technology Services (ITS) Support

Alamo Colleges District ITS Helpdesk

For assistance with accessing ACES or technical support, contact the District ITS helpdesk.

Local: 210-485-0555 (select option 4)

Toll Free: 866-493-3947

Email: helpdesk@catherineanne.net

District ITS Helpdesk Hours of Operation

Regular Hours
(August–May)
Monday–Friday: 8 a.m.–12 a.m. (midnight)
Saturday: 8 a.m.–9 p.m.
Sunday: 11 a.m.–12 a.m. (midnight)

Summer Hours
(June–July)
Monday–Thursday: 7 a.m.–11 p.m.
Friday: 7 a.m.–8 p.m.
Saturday: 9 a.m.–8 p.m.
Sunday: 11 a.m.–11 p.m.

 
College ITS Helpdesks

For equipment rentals, computer lab and printing, and other college ITS resources, students may call their home college ITS helpdesk.

Northeast Lakeview College ITS Helpdesk

210-486-5777

Northwest Vista College ITS Helpdesk

210-486-4777

Palo Alto College ITS Helpdesk

210-486-3777

San Antonio College ITS Helpdesk

210-486-0777

St. Philip's College ITS Helpdesk

210-486-2777

College ITS Helpdesk Hours of Operation

Regular Hours
(August–May)
Monday–Friday: 8 a.m.–5 p.m.

Summer Hours
(June–July)
Monday–Thursday: 8 a.m.–5 p.m.

Employee Directory

 

Advocacy Services

The Alamo Colleges are committed to helping students overcome any barriers keeping them from academic success.

From emergency aid to health care, housing and food assistance and more, our team is ready to help.

Learn More About Advocacy Services Learn About Health Care

 

Emergency Contacts

Contact one of the numbers below for on-site emergencies.

Emergency Number

210-485-0911

24-Hour Dispatch

210-485-0099

Fax

210-485-0095

Weather Line

210-485-0189

Get More Emergency Info